Privacy Notice
Last updated 10 March 2026
This privacy notice for Singing with Nightingales ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:
Visit our website at https://www.singingwithnightingales.co.uk, or any website of ours that links to this privacy notice
Purchase tickets for or attend one of our events
Complete a form on our website or via Google Forms, including newsletter sign-ups, bursary applications, and expressions of interest in volunteering or leading a workshop
Work with us as a member of our core team, seasonal staff, on-site crew, volunteer, artist, or workshop leader
Engage with us in other related ways, including sales, marketing, partnerships, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice. You can find more detail on any of these topics by reading the full notice below.
What personal information do we process? The personal information we process depends on how you interact with us. This includes information collected when you purchase tickets or attend an event, complete a form on our website or via Google Forms, sign up to our newsletter, apply for a bursary, or work with us as a team member, volunteer, artist, or workshop leader. We also collect certain information automatically when you visit our website.
Do we process any sensitive personal information? Yes, in some circumstances. We may process sensitive information such as health and accessibility needs, dietary requirements, demographic data, and photography or recording consent. This is always collected on a voluntary basis and processed only with your consent or as otherwise permitted by applicable law.
Do we collect any information from third parties? We do not collect personal information from third parties. However, some data is collected via third-party platforms — including Ticket Tailor (our ticketing provider) and Google Forms — which process data on our behalf. We recommend reviewing their respective privacy policies if you have any concerns.
How do we process your information? We process your information to administer bookings and events, communicate with you, manage our working relationships with staff, artists, and volunteers, improve our programmes and services, and comply with the law. We only process your information when we have a valid legal basis to do so — most commonly your consent, the performance of a contract, or our legitimate organisational interests.
In what situations and with which parties do we share personal information? We may share information in specific circumstances with on-site event delivery partners, site partners, and ticketing or form platforms that process data on our behalf. We do not sell personal data. Site partners receive only anonymised or aggregate attendance information, not personal data.
What are your rights? Depending on where you are located, applicable law may give you rights over your personal data, including the right to access, correct, or delete it, and to withdraw consent at any time. These rights apply whether you are a customer, a newsletter subscriber, a bursary applicant, a volunteer, or someone working with us.
How do you exercise your rights? You can contact us directly at info@singingwithnightingales.co.uk or submit a data subject access request. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the privacy notice in full.
TABLE OF CONTENTS
WHAT INFORMATION DO WE COLLECT?
STAFF, FREELANCERS, VOLUNTEERS, ARTISTS & WORKSHOP LEADERS
TICKETING & BOOKING DATA
FEEDBACK & SURVEY DATA
WEBSITE FORMS & EXPRESSIONS OF INTEREST
HOW DO WE PROCESS YOUR INFORMATION?
WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
HOW LONG DO WE KEEP YOUR INFORMATION?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. We also collect personal information through Google Forms, which we use for booking follow-ups, artist and volunteer onboarding, feedback surveys, and other purposes described in this notice.
Personal Information Provided by You: The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
names
phone numbers
email addresses
billing addresses
contact preferences
debit/credit card numbers
contact or authentication data
mailing addresses
Sensitive Information: When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
information revealing race or ethnic origin
data about a person's sex life or sexual orientation
health data
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
STAFF, FREELANCERS, VOLUNTEERS, ARTISTS & WORKSHOP LEADERS
This section explains how Singing with Nightingales collects, stores, uses, and protects the personal data of individuals who work with us in any capacity. This includes our core team, part-time and seasonal staff, on-site event crew, volunteers, artists, and workshop leaders.
What personal information do we collect?
For core team members, part-time/seasonal staff, on-site crew, and volunteers, we collect:
Full name and contact details (email address, phone number, home address)
Bank account details, for the purpose of processing payments and invoices
Emergency contact information
Health and accessibility information, where voluntarily provided, to ensure appropriate support during events and working periods
Contractual documentation, including agreements, invoices, and correspondence
Information shared via email, Notion, Google Forms, and Google Drive in the course of your work with us
For artists and workshop leaders, we collect the following via our artist information form:
Full name, email address, and phone number
Access and accessibility requirements
Dietary requirements
Travel plans and logistical information relevant to your participation
Language and cultural background, where voluntarily provided
Optional demographic information, provided on a voluntary basis only
Marketing assets and links (such as biography, photos, website, and social media)
Consent to record and/or use your performance for marketing and archival purposes
Marketing opt-in preferences
How do we collect this information?
We collect this information directly from you through the following means:
Contracts and freelance or artist agreements
Email correspondence
Google Forms used during onboarding, event preparation, or follow-up
Information you add or share via our project management tools (Notion) and shared storage (Google Drive)
What is the legal basis for processing this data?
We process this data on the following legal bases under UK GDPR:
Performance of a contract: to fulfil our obligations to you under your freelance, artist, or working arrangement
Legal obligation: to comply with applicable employment, tax, and health and safety law
Legitimate interests: to manage our organisation, communicate with our team, and deliver events safely and effectively
Consent: where you voluntarily share sensitive information — such as health or accessibility needs, demographic data, or consent to record your performance — we rely on your explicit consent to process this data. You may withdraw this consent at any time by contacting us at info@singingwithnightingales.co.uk
How do we use this information?
Your personal data may be used to:
Process payments and manage invoices
Communicate with you about your role, schedule, and event logistics
Ensure your health, safety, and wellbeing during events and working periods
Coordinate travel and on-site logistics
Promote your work and performance through our marketing channels, where you have given consent
Archive recordings of performances, where you have given consent
Meet our legal and regulatory obligations
Who do we share this information with?
Your data is primarily used internally. We may share limited information with third parties only where necessary for event delivery:
On-site event crew and delivery partners: we may share relevant logistical, accessibility, or dietary information to ensure smooth event delivery and appropriate support for all individuals on site
Site partners: only where directly relevant to your role at a specific location. Only the minimum necessary information will be shared
Other delivery partners: where your role requires coordination with additional partners, only relevant information will be shared
We do not sell or share your personal data for commercial purposes. Sensitive information such as health, accessibility, or demographic data will not be shared with third parties without your explicit consent.
How long do we keep your data?
We are in the process of formalising our data retention policy for staff, worker, and artist records. In the interim, we will retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with any applicable legal requirements (for example, HMRC requires financial records to be kept for a minimum of six years).
Once retention periods are confirmed, we will update this notice. If you have questions in the meantime, please contact us at info@singingwithnightingales.co.uk.
Your rights
As a data subject under UK GDPR, you have the right to access, correct, or request deletion of the personal data we hold about you. You may also withdraw your consent for the processing of sensitive data at any time. To exercise any of these rights, please contact us at info@singingwithnightingales.co.uk.
TICKETING & BOOKING DATA
This section explains how we collect and use personal data in connection with the booking and ticketing process for Singing with Nightingales events.
How do we collect booking data?
We use Ticket Tailor as our ticketing platform. When you purchase a ticket through Ticket Tailor, you will be asked to provide your name, contact details, and marketing preferences. Ticket Tailor acts as a data processor on our behalf and processes your data in accordance with their own privacy policy, which can be found on their website.
Following your booking, we may send you a separate Google Form to collect additional information to support your attendance. Completion of this form is entirely optional. It may ask for:
Dietary requirements
Accessibility or access needs
Consent for photography or filming at the event
This information is collected separately so that it remains clearly optional and distinct from the core booking process.
What data do we collect at the point of booking?
At the point of booking via Ticket Tailor, we collect:
Your name and contact details (email address)
Your marketing preferences — whether you consent to receive future communications from SWN
How you heard about Singing with Nightingales (optional), used to help us understand and improve our outreach
How do we use your booking data?
We use your booking data to:
Process your booking and confirm your attendance
Send you essential information about your event (including directions, what to bring, and any updates)
Send post-event feedback surveys to help us improve future events
Provide aftercare programme communications, which may include resources, reflections, or invitations connected to your experience at the event
Send you marketing and promotional communications, where you have opted in to receive these. You can unsubscribe at any time by clicking the unsubscribe link in any of our emails.
Analyse booking and attendance patterns at an aggregate level for internal reporting and strategic planning. This analysis uses anonymised or aggregated data and does not involve sharing personal information with third parties.
Who do we share your booking data with?
We may share limited booking data with the following parties, strictly for the purpose of event delivery:
On-site event crew and delivery partners: we may share guest lists and, where relevant, accessibility or dietary information to ensure we can support your attendance appropriately.
Site partners: we share only headline attendance figures and anonymised capacity data. We do not share personal information with site partners.
We do not sell your personal data to any third party.
Sensitive information collected via the follow-up form
Where you choose to share accessibility needs, dietary requirements, or photography consent via our follow-up Google Form, we treat this as sensitive personal data and handle it with care. This information is:
Collected on an entirely voluntary and optional basis
Used only to support your specific attendance at the event
Shared only with on-site crew where directly necessary for your welfare
Not retained beyond what is reasonably necessary for the purposes above
You are under no obligation to provide this information, and declining to do so will not affect your booking or attendance.
How long do we keep your booking data?
We are in the process of formalising our data retention schedule. In the interim, we retain booking data for as long as is necessary to fulfil the purposes described above, and in accordance with any applicable legal or financial record-keeping requirements.
If you would like us to delete your data, or if you have any questions about retention, please contact us at info@singingwithnightingales.co.uk.
Your rights
You have the right to access, correct, or request deletion of the personal data we hold about you in connection with your booking. You may also withdraw your marketing consent at any time by unsubscribing from our emails or contacting us directly.
To exercise any of these rights, please contact us at info@singingwithnightingales.co.uk.
FEEDBACK & SURVEY DATA
Singing with Nightingales collects feedback from participants, volunteers, and artists following events. This section explains how that data is collected and used.
Who does this apply to?
This section applies to anyone who receives and responds to a feedback form or survey from us, including:
Event participants and ticket purchasers
Volunteers
Artists and workshop leaders
What data do we collect via feedback forms?
Feedback forms are typically distributed via Google Forms. The information we collect may include your reflections and ratings of the event or experience, suggestions for improvement, and any other information you choose to share in open-text responses. Feedback forms may be linked to your name or email address, or offered anonymously — this will be clearly indicated on the form itself.
How do we use this data?
Feedback data is used solely to improve our events, programmes, and ways of working. It may be used to:
Evaluate the quality and impact of our events
Inform planning and programming decisions for future seasons
Support internal reporting and strategic review
Identify areas where accessibility, welfare, or artist support can be improved
Anonymised or aggregated feedback may be shared internally across the team. We do not share individual feedback responses with third parties, except where required by law.
How long do we keep feedback data?
We are in the process of formalising our retention schedule for feedback data. In the interim, we will retain responses for as long as they remain relevant to our planning and improvement processes. If you would like your feedback response deleted, please contact us at info@singingwithnightingales.co.uk.
Your rights
You have the right to request access to or deletion of any feedback data we hold that is linked to you personally. Where feedback was submitted anonymously, we may not be able to identify or retrieve your specific response. To make a request, please contact us at info@singingwithnightingales.co.uk.
WEBSITE FORMS & EXPRESSIONS OF INTEREST
We collect personal information through a number of forms on our website and via Google Forms. This section explains what those forms are, what data they collect, and how we use it.
Newsletter sign-up
If you sign up to our newsletter, we collect your name and email address. We use this to send you news, updates, and information about upcoming events. You can unsubscribe at any time by clicking the unsubscribe link in any of our emails. The legal basis for this processing is your consent.
Bursary applications
We offer bursary places for our events to improve access for those who might not otherwise be able to attend. Our bursary application form collects your name, contact details, and the information you provide in support of your application. We do not collect financial data as part of this process. This information is used solely to assess and administer bursary applications and is handled with sensitivity and care. It is not shared with third parties. The legal basis for this processing is your consent, and your application data will not be used for any other purpose without your knowledge.
Volunteer interest submissions
If you submit an expression of interest in volunteering with us, we collect your name, contact details, and any information you provide about your availability, skills, or motivations. We use this to assess volunteer opportunities and contact you about future events. The legal basis for this processing is your consent. If you are taken on as a volunteer, your data will also be handled in accordance with this policy.
Workshop leader interest submissions
If you submit an expression of interest in leading a workshop with us, we collect your name, contact details, and any information you provide about your experience, practice, or availability. We use this to assess programming opportunities and follow up with you about potential collaborations. The legal basis for this processing is your consent. If you go on to work with us as a workshop leader, your data will also be handled in accordance with this policy.
General principles for all website and Google Forms
Across all of the above:
Completion of optional fields is entirely voluntary and will not affect your application or enquiry
We will not use data submitted through any of these forms for purposes beyond those stated without first seeking your consent
Google Forms is an external platform operated by Google. Data submitted via Google Forms is processed by Google in accordance with their privacy policy. We recommend reviewing Google's privacy policy if you have concerns about this
You have the right to request access to, correction of, or deletion of any personal data submitted through these forms by contacting us at info@singingwithnightingales.co.uk
HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see 'WHAT ARE YOUR PRIVACY RIGHTS?' below.
To deliver targeted advertising to you. We may process your information to develop and display personalised content and advertising tailored to your interests, location, and more.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.
To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at info@singingwithnightingales.co.uk and be sure to include your name, testimonial location, and contact information.
Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
Send users information about special offers and discounts on our products and services
Develop and display personalised and relevant advertising content for our users
Analyse how our Services are used so we can improve them to engage and retain users
Support our marketing activities
Diagnose problems and/or prevent fraudulent activities
Understand how our users use our products and services so we can improve user experience
Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e. express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e. implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
For investigations and fraud detection and prevention
For business transactions provided certain conditions are met
If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
For identifying injured, ill, or deceased persons and communicating with next of kin
If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
If the collection is solely for journalistic, artistic, or literary purposes
If the information is publicly available and is specified by the regulations
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents ('third parties') who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.
We also may need to share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.
To the extent these online tracking technologies are deemed to be a 'sale'/'sharing' (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section 'DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?'
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in the United States. If you are accessing our Services from outside, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see 'WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?' above), in and other countries.
If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.
HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@singingwithnightingales.co.uk.
WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent
If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognising or honouring DNT signals, we do not respond to them at this time.
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: You may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.
Categories of Personal Information We Collect
We have collected the following categories of personal information in the past twelve (12) months:
Identifiers (Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name)
Protected classification characteristics under state or federal law (Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data)
Internet or other similar network activity (Browsing history, search history, online behaviour, interest data, and interactions with our and other websites, applications, systems, and advertisements)
Geolocation data (Device location)
Sensitive personal Information
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.
Sources of Personal Information
Learn more about the sources of personal information we collect in 'WHAT INFORMATION DO WE COLLECT?'
How We Use and Share Personal Information
Learn about how we use your personal information in the section, 'HOW DO WE PROCESS YOUR INFORMATION?'
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, 'WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?'
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be 'selling' of your personal information.
We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:
The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under 'WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?'
Your Rights
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
Right to know whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request the deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to non-discrimination for exercising your rights
Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ('profiling')
How to Exercise Your Rights
To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at info@singingwithnightingales.co.uk, or by referring to the contact details at the bottom of this document.
Under certain US state data protection laws, you can designate an authorised agent to make a request on your behalf. We may deny a request from an authorised agent that does not submit proof that they have been validly authorised to act on your behalf in accordance with applicable laws.
Request Verification
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorised agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.
DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact us by email at info@singingwithnightingales.co.uk.
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.