FAQ
Please see below for many insights into the things people want and need to know about the SWN experience. Take your time to inform yourself and be as prepared as possible for your visit but do feel free to contact us if there is anything you cannot find here or on the What Is SWN? and On The Night pages.
ON THE NIGHT
Please see the On the Night page for more information.
-
There will be wooden benches and stools to sit on around the fire. Feel free to bring a small cushion if you would like some creature comforts. If you would like to bring your own portable stool to sit on please do so but please no large camping chairs as they take up a lot of room around the fire and will need to be placed in the outside ring (the coldest place). We also need to carry all our personal belongings to the birds so a large chair will prove exceptionally cumbersome.
-
We listened to your feedback and have lovingly created additional seating – this includes stools, chairs with back support and high benches. Seat pads and sheepskins are also provided. The seating and layout is designed to be comfortable whilst also fitting as many people as close to the fire as possible. We set the circle up each night in such a way as to make sure everyone has good sight, warmth and acoustic reach to the music and storytelling.
-
We provide some little light and portable tripod seats to take to the birds for those who prefer not to stand or can’t sit on the floor. As every night's bird location and weather conditions are different it's hard to predict what is best. Some nights we are out on open grass and sometimes we are packing tightly into a narrow footpath. So what space and substrate we are on can vary widely.
Having a sturdy picnic-style blanket that is sonically quiet (not like a rustling bin bag) or a compact roll mat is great for lying down on if space allows or having a cushion that doesn't mind being on wet grass or a muddy spot for giving some support should you prefer being upright. A fold-up camping-style chair is generally far too cumbersome to walk with and, unless necessary, not very appropriate. If you want to come prepared our recommended devices for portability, quietness and lightness that are economical are these fold-up step stools.
-
If you are camping you should bring a torch for your personal use. However, around the fire, we only work with natural flame light to allow us to make the best use of our night vision. We will have lanterns to help guide you if you need to leave the fireside during the dinner and story period. The walk to the birds is done in natural darkness and torches are not used except at difficult moments (such as stiles and tricky sections of the walk). Here our team will support you with night-vision-protecting red-beam light.
Experiencing true night-time darkness is a vital and special part of the experience (many people share it to be their favourite part of the event). The walk is taken slowly and guided and includes a full health and safety briefing. A fellow guest’s torch beam glancing in your eyes can ruin the up to 40 minutes it takes some people to adjust to the dark, rendering them and yourself virtually blind for a short while thereafter. Please abstain from torch use unless completely necessary.
If you are uncomfortable with darkness and are unsteady on your feet, we will be there to help support you and offer you an arm. If some supportive light is absolutely needed, we encourage the use of torches with a red beam and recommend purchasing torches with that setting in advance.
-
Nightingales will sing regardless of weather conditions (see our FAQ on Nightingales’ reliability below) so we see SWN as an all-weather experience. Our venues are outdoors, but we have shelter for the fireside section. We always run the event unless the weather is particularly inclement and local weather warnings make it unsafe to take place - this is mostly in cases of high winds. In these situations, we will contact you as soon as possible if we feel it is not possible to go ahead. Please remember to check local weather forecasts in advance and to bring appropriate wet weather gear just in case, even if the outlook is not bad.
-
Our venues are all outdoors but around the fireside for dinner and during the sit-down period, we have shelter provided in case it rains. The worst consequence of rain is the speed at which mud develops and how long after it has rained that mud persists. So despite it seeming to be dry on your night the legacy of a wet period might still be experienced. Hence we strongly recommend sturdy footwear (as noted on the What, Wear & Why page).
If it is a wet night we highly encourage you to bring waterproofs and make sure you balance out your dry comfort against the request for quiet attire. We would rather our group sounded a bit swishy as we walked and moved than for us to all be soaking wet in the upholding of the ‘embodied silent conduct’ we do rather like to go on about. We do advise against umbrellas due to the nature of, come darkness, umbrella spokes becoming hazardous to other participants' eyes.
Our events proceed in all weather conditions unless safety is compromised. If we need to cancel, or if we abandon the event before half the performance is complete, you'll receive a full refund.
-
This is not a problem. Let us know as soon as you can via the contact info in your welcome pack and we will hold some food back for you. When you arrive please find the site staff to let them know you have arrived.
Please do your best to not to arrive too late, as every part of the evening is a part of the process of dropping into a state of calm, magic and wonder. If you are late the most important thing is to not stress about it and arrive flustered – we will welcome you whenever you make it and do our best to fill you in on what has happened. It is the inevitability of life’s demands that we can't always be on time. It is also the Nightingales’ fault who choose hard-to-find, remote locations!
Mobile reception is not great at our locations. At our Sussex site, on arrival at the car park when you come down into the farmyard, the signal is non-existent so please do whatever communications you need from the hill as you enter into the land before driving down into the farmyard.
-
We have come to agree that it is very much up to you and your children if this is an event suitable for the young. Under-18s need to be accompanied by an adult, remembering it is a late-night journey so if they don’t mind staying up then they are very welcome. Original and Special events run from 7:00 pm to approximately 01:00 am, and Extended events run from 3:00 pm to 12:00 pm the following day. We believe firmly that this is an experience that should be accessible to all ages but we accept that many kids are not accustomed to the demands of patient listening and the experience can be demanding in its expectation of your commitment to the periods of quiet reflective listening.
Small babies are welcome if carried in a papoose and the parent feels confident they will sleep through the experience. The parent should also be confident that they can walk the distances required carrying their child in the dark and over potentially slippy ground. Our time with the birds is often in inaccessible places meaning if a baby wakes and the parent needs to leave the situation it’s hard for them to leave the group without breaking the spell and requiring a team member to lead them awayEach group depends on its members for that commitment to enter into a realm of guided silence and deep listening as any nature watcher would. If you feel your children may struggle with this it may be something to discuss with them before booking. Be aware that children cannot be left at the campfire or campsite alone so if they choose not to come on the night walk an adult must remain back at base with them. Sadly we can’t offer discounted prices for children. For information on pricing, please see the ticketing section below.
-
We recommend staying overnight to get the full SWN experience. Each morning after the event, we have breakfast and a reflective sharing circle. Waking up in the woods to the dawn chorus and having the opportunity to reflect is an important part of the experience.
With the late finish, it can prove tricky for those who have not come by car to get home again after these events. Please see our transport section for more details but we have a private lift-sharing group on Facebook - details for this are sent to ticket holders in the welcome pack. Camping on-site is available at our Sussex location. You can find camping options in ticketing add-ons for each event and read more on our On The Night page.
-
Since we first began doing these events in 2014, there has been a consistent visiting population every year, so we are certain they are there and confident that they will sing. However, these are wild creatures and we can never guarantee their behaviour, so there may be occasional quieter nights where the birds are not as active at the time we want them to be.
In all the years of running these events we have only had a handful of quiet nights. When the birds have been more muted than usual there has always been a plentiful number of other nature wonders to keep the sense of awe. Despite our events experiencing all sorts of weather and conditions including wind, rain, coldness, high humidity, bright moon, electric storms etc (you name it, we’ve had it!) these birds' resilience to the conditions and their determination to sing is remarkable.
-
We have two premium compost loos at our Sussex site, one near the fire site glade and one in the campsite. We also encourage wild weeing in the woods in designated areas away from where people frequent.
-
On-site, we ask that phones and all noise-making and bright light-emitting devices be powered down or turned to aeroplane mode. We ask that guests refrain from checking their phones unless essential, as we wish for this experience to be free from the clutter of the outside world.
If you do need to check or use your phone we ask you to do so away from the group to preserve everyone else's digitally-detoxed experience. Please check that low brightness is set at all times.
-
Please do not record any part of the Nightingale experience. Some of these walks may be recorded professionally and made available after the event (this will be advised in email communication). Professional recording equipment, drones or commercial filming/photography are not allowed at our events without prior written permission.
You are welcome to take photos and short videos around the fire, but please turn off your flash and camera sounds, and shoot with subtle discretion. We are very happy for you to share images on social media and invite you to tag @singingwithnightingales and @samleesong using the hashtag #SingingWithNightingales so we can see your lovely posts!
-
Our Sussex site is a very special place of ecological richness that we have been kindly permitted to use for this event. Please treat the land and wildlife with the utmost respect and keep your impact to a minimum. Stick to the forest paths, and be very conscientious of where you tread and what you are treading on. Please do not pick flowers and please avoid stepping on the floral carpet. Strictly no littering. The Farm sells firewood so do help yourself to their honesty box supply in the farmyard. Over its lifetime all the wood has been sung to by Nightingales - giving it an extra special flame. We ask that you keep the Sussex farm location private and do not publicly announce where the site is or spread word of its whereabouts.
-
Yes indeed. The Sussex site is permissive woodland (privately owned with permission from the landowners to allow visitors to wander freely in the daylight hours without dogs). You are welcome to come and explore the woods earlier.
With the intensity of events and the number of people visiting, our team needs people-free space where we host the events in the woods. This is also where we live and rest between shows. The team would be grateful for uninterrupted time between shows to clear up from the previous night and prepare for the next show. If you are an early arrival before registration or late departing, please keep a respectful distance from the SWN fire site area and treehouse on your wanderings.
-
Our Sussex site is a working farm and our events are during the nesting season when many local birds (including Nightingales) nest at ground level. Therefore, we have imposed an on-site policy of absolutely no dogs at our events.
-
We will no longer be serving alcoholic beverages as part of our campfire meal and will instead be offering a delicious range of hot and cold drinks to suit all tastes. This wide selection will include freshly foraged herbal teas, incredible locally brewed kombucha from Old Tree Brewery, as well as natural, botanical appetizers.
After 11 years and bringing over 12,000 people into our woodlands we know that we have created a truly intoxicating event, in collaboration with Mother Nature, who is the most generous and wondrous hostess. We wish for everyone who participates to feel fully present and connected with this extraordinary experience and with each other, so we want to further support this intention by removing alcohol from our menu.
If you have any questions, please do not hesitate to drop us an email.
Ticketing
Please see the Tickets page for more information. These FAQs apply to our public events. Some partner events have their own terms, which are shown at checkout.
-
SWN Original
Our classic night-time experience where you'll gather around the fire for food, drinks, stories and music, before walking into the woods to hear the Nightingales sing. These intimate events host 40 people and typically run from early evening until around 1am.
SWN Special
These are themed variations of our classic experience, still for 40 people, each with its own creative twist while keeping the magical core of food, music and woodland walks. Please check the event page for full details of each one.
Homecoming: Our opening night, welcoming the birds back for the season. Expect a celebration with a few extra trimmings we only do once a year.
Wild Voices: A night when participants are invited to sing with the Nightingales. It starts earlier, at 5:30 pm, with a singing circle led by Sam. Joining in is optional and no musical experience is needed.
Sleep Out: Held on the eve of 1 May to “see in the May”. Sleep under the stars beside the Nightingale thicket (bring your own bivvy bag), or retreat to your tent, a bell tent or home. Everyone is welcome to rejoin us for the Mayday dawn celebration.
Farewell: Our closing night, a thank-you to the land and the birds, and a richer evening to toast two months under the stars.
SWN Extended
Our most immersive option, Extended events begin at 3pm and continue until noon the following day, hosting up to 60 people. They include everything in our Original nights plus additional workshops before the night-time Nightingale encounter. Camping, breakfast, and the morning sharing circle are included in the ticket price (though you'll need to bring your own tent and bedding unless you book a bell tent). These longer sessions allow for deeper nature connection and community building.
All events include:
Expert guidance from our experienced hosts
Live music performances
Delicious food and drinks
The unique opportunity to hear Nightingales sing in their natural habitat
An unforgettable night-time woodland experience
-
More than 8 weeks before your event
You can choose either:
Refund to your original payment method, less any donation made with your booking and the administration fee, OR
Voucher for the value of your booking, less any donation made with your booking and the administration fee, valid for the 2027 or 2028 season
The administration fee is £25 per booking for individual bookings (1-4 participants), or £25 per participant for group bookings (5 or more participants).
Email us to request a refund or voucher. Both options are available for your entire booking or individual tickets within your booking. Add-ons and uncollected merchandise can be refunded or converted to vouchers alongside your tickets. Refunds are processed within 10 working days.
Less than 8 weeks before your event
No refunds or vouchers are available. However, you can:
Add Refund Protection when you book (see "What is Refund Protection?")
Move your booking to another date or person (see the transfer FAQs)
Resell your tickets through a third-party platform such as Tixel (we're not responsible for these transactions)
If we cancel an event
In the unlikely event that we cancel, postpone or abandon an event before half the performance is complete, you can choose a refund or a voucher for your tickets, add-ons and merchandise, less any donation made with your booking and the administration fee. As an outdoor event, we proceed in all weather conditions except when severe weather compromises safety.
Full details in our Terms & Conditions
-
Refund Protection is an optional extra you can add to your tickets at checkout. It lets you claim your money back if you can’t attend for certain unforeseen reasons. It is provided by XCover (powered by Cover Genius), not by Singing with Nightingales. It is a separate agreement between you and XCover, subject to XCover’s own terms, conditions and exclusions, which you will receive after purchase.
What may be covered
You may be able to claim if you or another ticket holder can’t attend because of:
Illness or injury
A close relative of any ticket holder being ill, injured or passing away
Transit strikes
Pregnancy, if you no longer wish to attend
Jury duty or military duty
What isn’t covered
You may not be covered if:
You simply change your mind about attending
Work issues, non-medical issues or issues with the event organiser prevent you from attending
You don’t provide the supporting evidence or documents XCover asks for when you make a claim
This is a summary only. XCover policy documents set out exactly what is and isn’t covered.
Good to know
It covers your tickets and add-ons such as parking and camping. Merchandise, donations and gift vouchers are not covered.
It must be added when you book. It cannot be added afterwards.
Claims are made directly with XCover, and XCover alone decides them.
We do not refund the cost of Refund Protection if you cancel or transfer your booking, or if we cancel an event. If we cancel an event, our own refund policy applies (see “Can I get a refund?”).
If you move your booking to a new date, your protection ends. You can add Refund Protection to your new booking at checkout.
-
No. Refund Protection can only be added at checkout when you book. It’s provided by XCover and can’t be added to an existing booking, so please decide before you pay. See “What is Refund Protection?” for what it covers.
-
Yes, up to 4 weeks before your event, to another date in the same season. There are two ways to do it:
Change your date online (self-serve)
Use the Reschedule button in Manage My Booking to move your whole booking, including add-ons, to another date.
£25 administration fee per booking
If the new date costs more, you'll pay the difference. If it costs less, the difference is non-refundable
Other date changes (we arrange these)
Email us if you want to move only some of your tickets or change your booking at the same time (for example, add-ons that are not available on your new date).
£40 administration fee per booking
We'll process your request within 5 working days
Add-ons cannot be guaranteed on your new date. If they are unavailable, they cannot be refunded
Bookings with Refund Protection
These can't be moved using self-serve. Complete our Date Transfer Form and we'll cancel your original booking and issue a refund voucher, less a £40 administration fee and the cost of your Refund Protection. You can then use the voucher to rebook on your new date and add Refund Protection at checkout.
For all date transfers
You can make up to three date transfers per customer per season, whichever type you use.
-
Yes, free of charge. Email us at least 48 hours before your event.
If the Lead Booker changes, please let us know at least 48 hours before your event
If any participants in your booking change, the Lead Booker must make sure the new participants complete our additional information form at least 48 hours before your event and are fully briefed on all essential pre-event information
Changing the name or email address on a booking with Refund Protection ends the protection on that booking
-
My payment screen freezes, goes blank or shows an error
This is usually down to the device, browser or internet connection. Please try these steps, one at a time:
Wait 15 minutes, then try again.
Try a different browser (such as Chrome, Edge or Safari) or a different device (such as a phone, tablet or computer).
Try a different internet connection, such as your phone’s mobile data instead of home Wi-Fi.
Switch off any ad blocker or security extension.
Clear your browser’s history and saved website data (called “cache and cookies”), then try again.
My voucher code says it’s locked or already used
This usually means an earlier checkout attempt hasn’t finished, so your code is being held. Wait 15 minutes, then try again. Please also check you’ve entered the code exactly as shown in your email.
Still stuck?
Email tickets@singingwithnightingales.co.uk with:
The date and number of tickets (plus any add-ons) you’d like
The device and browser you’re using
A screenshot of what you see, if you can
-
Join our waiting list by selecting up to two preferred dates and/or opt to hear about all available dates. If space becomes available through additional ticket releases or returns, we'll notify everyone on the list with matching preferences via email.
-
The best time to come is always when you know you have the day after set aside as quiet and free to appreciate what has just happened to you the night before.
There is no better part of the season. The birds sing days before we arrive and often a good week after we leave. Bird-dependent, there will always be singing happening, but not every night can be guaranteed to be song-rich.
About the weather: Despite the theory that 'the later you leave it the warmer it is', our vast experience shows this isn't true. April can be balmy and May can be cold. Spring these days obeys no patterns or regularity.
About the flora: April guests experience early spring leafing and wood anemone carpets on the woodland floor. May guests get bluebells and full leaf canopy. Each moment holds its own distinct beauty and no guest ever complains of the floral abundance wishing they'd come earlier or later. You'll always miss some spectacle whilst benefiting from another!
-
We won't be hosting events at our beautiful Bedfordshire site in 2027 while the Wildlife Trust makes some much-needed improvements to access, parking and more. We hope to be back there in 2028 with a better-than-ever offering!
-
Our guest musicians come from every corner of the musical world, so who will be singing with the Nightingales is part of the anticipation. We’ll reveal our artist lineup for the 2027 season in January.
-
We have a set number of nights that we have set aside for private groups and hires. Please see the Private Hire page for how to book these with us.
For public nights and for groups larger than 10 people we can arrange to do a group booking directly with you if you get in touch with us stating your numbers and preferable dates.
-
Yes! If you have something specific in mind, please get in touch.
We've toured our live digital in-theatre set-up for several years and can create immersive sound experiences year-round. Sam Lee regularly gives talks, participates in panel discussions, and delivers keynote speeches. The song and stories of nightingales have reached audiences at venues including Whitecube Gallery Paris, COP 26 & 27, Southbank Centre, and Berkeley Square.
If you'd like Sam and the SWN concept at your event, please get in touch.
-
Children under 5 come free (with prior notice and with full awareness from their parent or carer of the stipulation of bringing children - please see the Accessibility and Welfare section).
We cannot offer discounts to children above this age.
-
SWN takes a sizeable team all year round to build, produce and deliver. It's a massive undertaking to achieve the quality of experience we're proud to create across so many events in such a short timeframe. With just 40-60 guests per night, the ratio of invested work to individual audience experience is exceptionally high.
Singing with Nightingales is a not-for-profit organisation. We've set ticket prices to:
Deliver events effectively
Remunerate fairly the artists and team who work long, cold and wet hours
Minimise risk to the organisation's viability in an uncertain industry and economic climate
In recent years, we've received no grants or funding and rely entirely on ticket sales and audience support. We know tickets are expensive, which is why in 2026 we introduced our Bursary Scheme, providing substantial discounts of up to 100% for those who need it (generously funded by our supporters). The Bursary Scheme for 2027 will go live in January 2027.
As SWN grows and our funding model develops, we'll constantly review our ticketing and offerings. Please see our Outreach page for more information on how we’re developing our impact.
-
As a small not-for-profit organisation, every booking, refund and transfer involves real administrative work, and that work takes our small team away from delivering high-quality events. Changing a booking means careful coordination across ticketing systems, catering arrangements and site logistics, as well as communication with multiple parties. We also pay a processing charge on every payment we take. In the past we absorbed that cost ourselves, but it adds up to a significant amount.
To cover these costs, we charge a small transaction fee on bookings, along with an administration fee for refunds and transfers. We have kept both as low as we realistically can, and our transaction fee is considerably lower than those charged by many other events. We are also more flexible than most comparable events when it comes to changes, and we want to stay as accommodating as possible to participants who genuinely need to make them. These fees simply help us maintain the quality and sustainability of SWN while we do that.
-
This fee helps us to manage and protect the farmland for parking use. Please refer to your confirmation email for information about sustainable travel, including public transport and lift-sharing options.
Transport
Please see the Travel page for more information.
-
All of our sites have parking, although the distance between the car park and the site varies at each location. Parking needs prior booking by selecting this add-on in the ticket window of your event.
-
You’re welcome to park your own campervan overnight in our hardstanding car park. As our Sussex site is a working farm, we don’t have separate grassy pitches or water, waste and electric hook-up facilities, so please arrive self-sufficient. We can only accommodate vehicles up to 6m in length.
Other
-
Do you have Nightingales in your home or locality? This is a growing project and we are looking to expand into other sites across the UK, especially the South West. If you know of somewhere that definitely has Nightingales and could accommodate us in the future please see the Work With Us page for information on how we can collaborate and info we need to know.
-
Nightingales are not the only birds to sing at night and in springtime they are easily confused with Robins, Blackbirds and Song Thrushes amongst other bird calls. We recommend either comparing the song to a recording (please see our live broadcasts of Nightingale song to get an idea of their tone and technique) or by downloading the Merlin Bird ID app on your mobile device to accurately find out.
-
We welcome all feedback and want everyone who engages with SWN to feel comfortable raising a concern. If something hasn't felt right, please use our complaints form — you can remain anonymous if you prefer. Alternatively, you're welcome to get in touch with Pascal Pearce directly at pascal@singingwithnightingales.co.uk